The questions frequently asked by our customers are listed by category, as follows. Select an applicable category from the menu and a list of questions will be displayed.

Types of cars

Q1.Are car navigation and ETC systems free of charge?

Car navigation and ETC devices are equipped as standard in Kei Car,
Economy, Economy Plus, Standard, Standard Plus, Luxury, W, SUV, V class. If you would like to use ETC system, you have to get an ETC card. Click here for details.

Q2.Can I reserve a specific model car?

There is no problem if we have it in stock. Please contact us at +81-123-40-0100 by phone or rs-sapporo@st-g.co.jp by email for your request prior to your pick-up. Please note that an option charge is added when you designate a car model.
JPY 1,100 (10% tax included) /24 hrs.
If you made your reservation through a agency, please contact the agency who carried out your reservation for your request of car model desingnation. 

Q3.Can I choose car paint color or grade?

No. These 2 options are unavailable.

Q4.Are there any non-smoking cars?

We have non-smoking cars in all the passenger car and Wagon classes. Please choose a non-smoking car on the reservation form.

Q5.Do you have manual transmission cars?

No. We only carry automatic transmission cars in our fleet of Kei Car, Economy, Economy Plus, Standard, Standard Plus, Luxury, W, SUV, HV, V class of vehicles.

Q6.Can I rent a child car seat, a baby car seat or a junior car seat?

Those seats are available as an option. Please let us know when you make a reservation. Click here for option rates. In accordance with the Road Traffic Act, if you are accompanied by a child under the age of 6, you are required to use a child safety seat.

Q7.Will my desired rental car fit all our suitcases/luggage?

It depends on the actual number and size of your suitcases/luggage. If there is any concern, please feel free to consult us.

Q8.Do your shops offer winter tires as standard equipment in winter season.

Yes. If you rent a car from any of Toyota Rent a Car Sapporo's shops, winter tires are considered standard equipment from Nov. to Apr. for free of charge.

Q9.Can I reserve ski rack(s)?

Yes. Please note that ski rack can not be installed on some car models. If you would like rent ski/snowboard racks (1,100 - 2,200JPY (10% tax included) per rental. Charge varies depending on rental vehicle). To add this option to your rental, please call us at +81-123-40-0100 or email us at rs-sapporo@st-g.co.jp after your reservation.

Q10.Can I listen to music in the car?

All our cars have a AM/FM radio. Also, Bluetooth Receiver is embbed inside our newer-model cars' navigation system, which let you connect your mobile devices via Bluetooth with the car. Please contact us at +81-123-40-0100 or email us at rs-sapporo@st-g.co.jp by email for this request prior to your pick-up (It's Free of Charge. However, please be reminded that this is not guaranteed).

Q11.What is the advantages of 4WD option?

4WD improves traction in dangerous driving conditions, such as snow, ice, rocks, and other scenarios that can make control difficult. By engaging both sets of wheels, traction and control improves. Therefore, this option (Extra charge of 1,650JPY (10% tax included) /24 hrs. applies) is recommended particularly in the winter season of Hokkaido. You can specify a 4WD when making your reservation.

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